Terms & Information · Terms & Conditions
The essentials of shopping with VORA, brought together with clarity and care.
These terms will be updated whenever VORA introduces a new payment, delivery or customer-service option.
VORA is operated by MASAR ALROYA TRADING L.L.C, Dubai, United Arab Emirates—the seller for purchases made through VORA. Our Customer Support team can be reached at hello@vorawe.com.
These terms explain purchases for personal use through VORA. Please read them alongside our delivery, payment and privacy pages before placing an order. Wholesale and brand partnerships are arranged separately.
To place an order, you must have legal capacity to make the purchase and permission to use your chosen payment method. Accurate contact and delivery details help us prepare your order smoothly.
You can review your products, quantities, address, payment method and total before submitting an order. Submission acknowledges these terms. We accept your order when VORA sends the order confirmation.
If an exceptional inventory or pricing error prevents fulfilment, we will contact you promptly. We will not substitute a product or increase your agreed total without your approval. Any amount collected for an order we cannot fulfil will be refunded.
Product prices are displayed in UAE dirhams (AED). Applicable taxes, delivery charges, discounts and the payable total will be clearly identified before you confirm your purchase. Promotion conditions will be shown with each offer.
Only the payment methods enabled for your destination will be offered at checkout. Cash or card payment on delivery is available for supported UAE orders. Tabby and Tamara remain subject to activation, customer eligibility and each provider’s terms. See Payment & Security for details.
Our delivery destinations, estimated timeframes and charges are explained in Delivery & Returns. UAE free delivery applies to qualifying orders of AED 200 or more; orders below AED 200 carry an AED 20 delivery charge. GCC charges will be confirmed before payment.
For an address change, amendment or cancellation, contact VORA promptly. Our team will check the preparation stage and explain what can be arranged. If the order has already been dispatched, we will guide you through the available return options. VORA remains your point of contact for delivery assistance.
For a change-of-mind return or exchange, contact VORA within three days of receiving your order. Products must be unused, unopened and in their original packaging with seals intact. Please contact us before sending anything back; our team will explain collection arrangements and the applicable refund or exchange process.
Keep your VORA purchase invoice and provide it, or a clear digital copy, with any return, exchange or refund request. If it is unavailable, provide your order number and purchase details so our team can help verify the purchase.
If your order arrives damaged during delivery, please contact VORA promptly. Our Customer Support team will review the matter and provide the appropriate assistance.
The three-day window and unopened-product conditions apply only to change-of-mind requests. Your rights under applicable law remain fully respected. Read our Delivery & Returns policy for further guidance.
Product pages describe each selection and its use. Please follow the directions on the product packaging. Routine suggestions are general beauty guidance, and individual results may vary.
VORA’s identity, editorial content and website design, together with the featured brands’ trademarks and materials, belong to their respective owners. Please obtain permission before commercial reuse. Our Privacy Policy explains information handling and your choices.
These terms are governed by the laws applicable in Dubai and the United Arab Emirates. Mandatory rights in your country of residence continue to apply where relevant. Nothing here excludes rights or responsibilities that cannot lawfully be excluded.
For a question or complaint, contact VORA so our team can help. Your right to approach the relevant authority or court is unaffected. Updated terms will apply to future purchases; the version accepted for your confirmed order will continue to govern that order.
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From your first question to the arrival of your order, VORA is here to make the next step clear.